Store Policy: 

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ALL RETAIL PRODUCTS ARE AVAILABLE FOR ONLINE PURCHASE IN AUSTRALIA ONLY.

We require request for return, refund or exchange be made within 30 days of purchase.
Faulty Items
If for any reason your product is faulty or broken, please contact us via email at hello@salonorganic.com.au or telephone contact and we may be able to offer troubleshooting options or alternatively arrange an exchange/refund. 
Customers are liable for any postage return charges unless we deem the goods to be faulty or broken. Unfortunately we cannot receive any claims after 30 days of you receiving your goods. 
Items purchased on sale can not be returned under change of mind/happiness guarantee. 
Returns can be made in person at the business address with prior arrangement.  Alternatively it can be posted back undamaged and unused in its original packaging to the business address on the website.  Return Postage will only be paid if goods are damaged or faulty.  Please include a duplicate postage receipt in your parcel to obtain a refund on this.
 

NOTE: We don’t take responsibility for stolen or lost orders once the parcel has been delivered to the correct delivery address. It is important you check your address details carefully.
You may experience an additional waiting period for despatch and delivery during peak periods, sale events and uncontrollable weather.

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Shipping Policy :

FREE for orders over $100
$9.95
1-6 Business Days ( this varies on location )
Express Shipping: 
$13.95 for all orders
1-3 Business Days (depending on your location click here)
Tracking available
All express orders are usually dispatched within 24 Hours of Payment (excluding Saturdays, Sundays and public holidays)